Customer Service
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Your satisfaction is guaranteed! |
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Contact UsOur team is here to help and you can contact us any of the following ways below or you can fill out the email form below.Telephone: 0800 257 422 or 0800 ALPHABET International: +64 9 973 4162 Mon-Fri 9am – 5.00pm (24 hour answering machine) Fax: (06) 929 6620 Post: Creative Classrooms PO Box 553 Levin 5510 Email: or you can fill in our email form. How to shop onlineSimply browse our online catalogue of products and if you wish to add a product to your basket click on the ‘Add to Cart’ button located beneath the product image. When you have finished shopping click on the ‘View Cart’ link on the top right of the screen to view the items in your basket and proceed to the purchasing page. If you need help at any time please call us on 0800 257 422.Alternatively you can email, fax or call us to place an order: Email: Fax: (06) 929 6620 Phone: 0800 257 422 School OrdersWe can invoice your school, kindergarten or organisation. Please provide your own reference number and a contact person’s name.If ordering online simply place your order then select the "Pay on Invoice" option on the ‘Payment Information’ section of checkout. You will also have the option to include your own reference number if applicable. Your order will be delivered to you along with an invoice which is payable within 30 days. Please note orders will only be sent to the school/organisation’s official address. Please do not enter your personal address. If you have any further queries please contact us. Catalogue RequestIf you would like to receive a FREE copy of our catalogue please fill in the request form here . If you can't wait for your print catalogue to arrive you can view our full catalogue onlinePayment OptionsWe provide four options when making a payment:
Gift CertificatesCreative Classrooms gift certificates are available and are a great gift idea! Please email us:
or Delivery times and ChargesOrders placed before 2pm will be dispatched the same working day. Should your order not arrive within 5 days please contact us so we can follow up and get your goods to you as soon as possible.Because we want to keep your delivery charge to a minimum, our rates vary accordingly. As a guide, our delivery charges (which exclude GST) are:
FREE Freight for Orders Over $199Freight is FREE to mainland New Zealand addresses including rural addresses. Promotional value excludes GST. Valid until 31 December 2021.
Orders Under $199
Waiheke, Stewart, Chatham and Great Barrier IslandsOrders to the islands are sent via NZ Parcel Post and cost $40. There is a weight restriction of 15kg for orders sent to the Islands.International SalesAt this time we are unable to deliver to countries outside of New Zealand. Returns & RefundsWe want to make sure that you’re happy with your items, so we will gladly exchange, give an online store credit or refund your item(s) if you change your mind within 30 days of delivery.Please download and complete this 'Returns and Exchanges Form' which contains further information. In the event that you receive a faulty or incorrect product, we will arrange collection of your order and happily exchange the product or offer a full refund. G.S.TAll prices are in New Zealand Dollars and exclusive of Goods & Services Tax (G.S.T).Back OrdersAll products currently shown on the website are in stock. From time to time we will withdraw a product which has been discontinued, or temporarily withdraw a product while waiting for replacement stock to arrive. If you cannot find a product please contact us and we can advise you of its status.Privacy PolicyWe take every precaution to protect our customers' information. When you submit sensitive information via our website, your information is protected both online and off-line. Please click here for further information. |
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